When it comes to handling a variety of customer communications, whether that's orders, complaints or feedback, your CSRs need more than just answers -- they need good answers! Even more, those answers support and extend your client's sales and brand objectives. That's where Interaction Metrics comes in. We are your resource for persuasive call scripts and compelling email/chat templates. Our optimized content helps your frontline associates become more efficient and confident because we give them the exact words they need to excel in all types of customer situations. Read about Interaction Planning, our method for integrating your marketing objectives with the customer service experience.

Another way we can help you win clients is by adding brand differentiators to your quality control program. Working with our custom tailored (not one size fits all) criteria and weightings gives you a decided edge over the cookie cutter QA programs that most call centers use. When we design customized criteria, we provide a variety of options for how to proceed: We can run QA for you. We can administer QA calibration sessions with your staff. Or, we can even train your staff on how to use our specialized QCI™ criteria themselves. With Interaction Metrics Performance Auditing you'll gain control over your customer outcomes. Read about Performance Auditing here.

Our call center work is billed on an hourly or project basis, whichever is better for you. Also, keep in mind that we can add links to your site so that your clients and prospects can choose script and/or email optimization under your umbrella while keeping the workload outside your center.

To learn about our rate structure and see examples of our work, let's talk