Interaction Metrics is the go-to guru for clients who need to:
- Measure customer satisfaction, brand perception and other customer facts
- Plan and improve the customer experience
- Monitor frontline performance variability and the quality of customer service
Based in Portland, Oregon, and founded by Martha Brooke in 2004, we are a team of research experts focused on making the customer experience better for customers and more profitable for companies. We are proud of our work and competitive by nature, a combination that makes us always up for testing against any customer satisfaction program you might have in place.
Clients who have improved their customer experience using our innovative approach include:
- Abercrombie & Fitch
- Adidas
- Applied Learning Solutions
- Distribution Team
- Expedia
- Hanna Andersson
- GE CareCredit
- Joe's Sports
- Pendleton Woolen Mills
- ProFunds Financial Services
- Reser's Fine Foods
- Umpqua Bank
- The Vancouver Medical Clinic
- . . .and a long list of specialty and general providers.
We Answer Questions Like These:
- How does your customer service compare with the competition?
- What do your customers expect from you? How do they perceive you?
- How effective are your frontline associates in imparting your brand message?
- What changes to your service level agreements will create a better customer experience?
Interaction Metrics is a member of professional organizations, including: CHIFOO, ASQ, AMA, PSRF.
Read about a few of our key insights. Or let's set a time to talk!
