Unlike other customer feedback methods, our approach to mystery shopping finds specific ways to improve the customer experience.

Customer Feedback Mystery Shops | Deliverables:

Quality of Customer Interaction (QCI™) Scorecards that uncover opportunities.	Immersive multi-media presentations that include recordings.	Specific ways to improve your customer experience.

Mini Evaluation: see how one of your interactions rates.

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Customer Feedback Mystery Shops | Advantages:

• Mystery shopping is an insightful way to capture customer feedback that you ordinarily wouldn't hear.
• We use personas to mystery shop a range of customer objectives.
• You can count on our mystery shops because we provide the most detailed specs, instructions and examples.
• You'll have all the details because we record our mystery shops (when permitted by state law).
• Our QCI™ model measures the four dimensions of the customer experience that matter and hundreds of customer experience elements that affect customers' perceptions. That means we capture elements of customer perceptions that don't get reported in most customer feedback.

The customer experience unfolds in a variety of ways, and our mystery shops do too. Whether you need in-person mystery shops, chat or call-based mystery shops, our mystery shoppers are ready to test and measure the customer experience.

You'll find that our stringent guidelines and persona-driven approach results in a reliable, meaningful customer feedback. You'll also find that we provide the most actionable reports and recommendations.

Start with a free Mini Evaluation. You'll find out how one of your call, chat or email interactions rates and get a brief QCI™ Report.

What we call Mystery Shops you might call: secret shops, undercover auditing, performance review, firsthand quality assurance, alternative form of customer feedback, reverse call center.