Inspiring and innovative.
Look to Interaction Metrics for specialists in
customer experience optimization.

About Us

Team
Each of our researchers has passed a rigorous training program that allows them to specialize in one or more areas of the customer experience assessment process.

Research Lead Ryann Joan Liebenthal heads up our research team and oversees experiment design, training and data collection. With an academic background in science and literature, Ryann’s ability to integrate quantitative and qualitative disciplines has proven effective at advancing the Interaction Metrics approach. Prior to Interaction Metrics, Ryann held positions with the French Ministry of Education and with Episciences, Inc.

Martha Brooke
Martha Brooke, Interaction Metrics' Founder & Program Director, envisions a future in which the gross domestic customer experience is informative and easy to navigate for customers WHILE reflecting the brand and sales objectives of companies. Toward that end, Martha plays an active role in client programs, ensuring they extract the highest truth value and stay on-time and within budget.

There is nothing Martha enjoys more than using research to deliver a better customer experience. Prior to founding Interaction Metrics, Martha worked on both the agency and client sides managing marketing and customer service operations programs. To help business teams create effective customer experience strategies, Martha Brooke regularly conducts top-rated workshops and lectures for conferences including: DMA Teleservices Council, NCOF, CRMA, ACCE and the Northwest Division of the Marketing Research Association.

Advisors

Allied with Interaction Metrics is a team of advisors, called upon when specialty training or web implementations are required. Our advisors are experts in various types of customer experience improvements and include web designers, copywriters and organizational consultants.

Call us at 206-428-3091 to discuss whether our detailed approach to customer satisfaction could be right for you. Or, go to MethodsLAB and we'll get in touch with you.